Terms and Conditions
Please take a moment to familiarize yourself with our terms and conditions that apply to our clientele and activities. By making a booking with Pro Ride Guides you are deemed to accept and adhere to our Terms and Conditions.
Course bookings– Section 1-4
Vouchers and Discount Codes – Section 5-6
Important information– Section 7-10
1. Cancellation by client
1.1. Cancellations by the client before 14 days to the course commencing are refundable minus a 20% administration charge.
1.2. Cancellations by the client within 14 days of the course commencing are non transferable and non refundable.
2. Cancellation by Pro Ride Guides
2.1 In all circumstances Pro Ride Guides will endeavour to make sure your day goes ahead as planned. In the unforeseen event of a course cancellation Pro Ride Guides will refund 100% of course fees or a course date transfer.
3. Booking amendments
3.1 Names can be changed up to 14 days prior to the course commencing.
3.2 Course dates can be changed up to 14 days prior to the course commencing.
4. Personal details
4.1 Payments are made using an approved secure system and details will not be retained in the system once the order has been processed.
4.2 We require you to register your Personal Data in order to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.
Vouchers and Discount Codes
5.1 Vouchers can be used on any skills course or private coaching day.
5.2 Vouchers are entered upon booking a course with Pro Ride Guides and are subject to our terms and conditions.
5.3 Vouchers are non refundable
5.4 Vouchers are subject to verification upon booking.
5.5 Discount codes cannot be used in conjunction with pre purchased vouchers when booking a course.
5.5 Vouchers must be used within 12 months of purchase or they will expire.
6. Discount Codes
6.1 Discount codes can be used on any skills course, voucher or private coaching day.
6.2 Only one code can be used per booking.
6.3 Discount codes are entered upon booking a course with Pro Ride Guides and are subject to our terms and conditions.
7.1 Pro Ride guides accept no liability for personal accident, loss or damage to personal equipment of clientele participating on a course.
7.2 As mountain biking is a hazardous sport Pro Ride Guides recommend that all participants take out personal accident insurance.
7.3 Participants take part in courses at their own risk and they must abide by the rules laid down by the instructor at the present time.
8. Medical and Fitness
8.1 When booking on a course it is your responsibility to make sure you are at the minimum fitness level required stated in the course information area. You are required to read and tick the participant declaration when booking a course.
9. Personal equipment
9.1 Bike – It is your responsibility to make sure your bike is both serviceable and safe, all bikes will be checked by the instructor prior to the course commencing.
9.2 Personal protective equipment – Helmets and gloves must be worn at all times, knee and elbow pads must be worn on ‘Gravity’ courses.
10.1 Pro Ride Guides provide basic information in order for you to get the venue where your course will take place. It is your responsibility to ensure you get to the venue on time. If you have any doubts about the meeting point, please ensure you contact us prior to the course commencing.